Terms and conditions
GENERAL TERMS AND CONDITIONS
Company: OX Point as
Registered office: Štětkova 1638/18, Nusle, 140 00 Prague 4
ID: 09752251
VAT number: CZ09752251
Registered in the Commercial Register: kept by the Municipal Court in Prague, Section B 25845
Email: info@oxpoint.cz
Phone: +420 226 522 240
1. Terms and Conditions
1.1 Introductory provisions
These terms and conditions (hereinafter referred to as the "Terms") govern the rights and obligations between OX Point as, as the seller (hereinafter referred to as the "Seller") and buyers (hereinafter referred to as the "Buyer") in the context of the sale of delivery boxes for family homes on the web interface of the e-shop. The buyer is a consumer or entrepreneur who purchases goods on the web interface of the Seller's e-shop.
1.2 Order and conclusion of the contract
All presentations of goods on the e-shop are for informational purposes only and do not constitute a proposal to conclude a contract. The Buyer places an order via the web interface. After sending the order, the Buyer will receive an order confirmation by e-mail. The purchase contract is concluded upon receipt of the order by the Seller.
Reservation of ownership: The goods remain the property of the Seller until the purchase price has been paid in full by the Buyer.
2. Delivery and payment terms
2.1 Prices and payment terms
All prices are inclusive of VAT and are valid at the time of placing the order. The Buyer can pay for the goods in the following ways:
- By card online
- Or by other methods listed on the e-shop
2.2 Delivery conditions
The goods are delivered via a carrier to the address specified by the Buyer. The delivery time is usually 3 working days from the order confirmation, but a maximum of 14 days.
Force majeure: In the event of unforeseen circumstances (e.g. natural disasters, pandemics, government intervention), the delivery period may be extended. The buyer will be informed of this immediately.
The risk of damage to the goods passes to the Buyer upon receipt.
3. Complaints conditions
3.1 Withdrawal from the contract
The Buyer – consumer has the right to withdraw from the contract within 14 days of receipt of the goods without giving any reason. The Buyer shall inform the Seller of his withdrawal by e-mail info@oxpoint.eu and shall send the goods back. The returned goods must be undamaged and in their original packaging. The Buyer has the right to a refund of the price of the goods including the costs of the cheapest shipping offered.
Withdrawal from the contract for entrepreneurs: The buyer - entrepreneur does not have the right to withdraw from the contract within 14 days, unless otherwise agreed.
3.2 Complaints
The Buyer has the right to file a complaint in accordance with applicable legal regulations. The complaint can be filed by e-mail to info@oxpoint.eu or in writing at the company's registered office. The Seller will handle the complaint no later than 30 days from its filing. If the complaint is accepted, the Seller will cover the costs of returning the goods.
4. Protection of personal data
The Buyer's personal data is processed in accordance with applicable legal regulations and the Personal Data Protection Policy.
5. Dispute resolution
Out-of-court dispute resolution: In the event of a dispute between the Seller and the Buyer - consumer, the Buyer may contact the Czech Trade Inspection Authority (www.coi.cz) as a subject of out-of-court resolution of consumer disputes.
Jurisdiction: Legal relations between the Seller and the Buyer are governed by the law of the Czech Republic. Any disputes will be resolved by the locally competent court according to the Seller's registered office.
6. Final provisions
These Terms and Conditions shall enter into force on the date of their publication on the e-shop website. The Seller reserves the right to amend the Terms and Conditions at any time.